FAQs

When will my order be delivered?

ColourPop USA usually takes 3-5 business days to process an order and another 21-30 business days (M-F & does not include weekends or holidays) for it to reach Sri Lanka. So ours would take the same or teeny bit longer as we have to prepare the orders of many customers. Thank you so much for being patient! But we assure you, the wait is definitely worth it!

Are there other options to pay other than Cash on Delivery?

Yes there are! You have four options for payment:

  1. Cash on Delivery (No additional charge)
  2. Card on Delivery (4% additional charged by the courier company)
  3. Bank Deposit (No additional charge)
  4. Online Payment (Online payment convenience fee will be added)

Can I arrange for Pick Up instead of being Delivered?

Yes, you can! Currently we have the pick up option from Mount Lavinia (Exact location will be shared later on). Let us know you prefer this option when we contact you for delivery, or mention in ‘Order Notes’ at check-out.

Return Policy

Unfortunately, due to the low cost nature of the products as well as for hygiene reasons, we are unable to offer refunds, returns/exchanges for any other reasons and customer must accept once the courier reaches your preferred delivery location.

Can I try the Product before Purchasing it?

Ummm sorry..that won’t be nice for the next person using it noh??

It’s there in official ColourPop.com website but not in ColourPop.lk! Why?

We try to keep up with the gazzilion products they have in the site. But sometimes we miss out! Please inform us if there is anything missing and we will put it online ASAP.

Why was my Order Cancelled?

ColourPop Sri Lanka has the right to cancel orders due to non-responsiveness of more than 48 hours after initial contact through phone, email, SMS or through social media.

Can I delay the delivery once my order is ready for dispatch?

Yes, you can! But we have a “One Week Only” holding policy for reservations. After this period your order items will be added back to our stock for another ColourPopper to enjoy! We apologize for any inconvenience this may cause you 🙁

Do you have any affiliation or a legally binding agreement with ColourPop USA?

No, we have no such association with them directly. We are simply helping our Lankan Colourpoppers to be able to afford this product which would otherwise be more expensive without the free worldwide delivery facility they offer. Basically we are an intermediary collecting all orders and placing the order on behalf of All of you lovely Ladies (and Gents)! 🙂